Excessive uptime, worth for cash, and responsive assist are the three vital options Chris was lacking from his earlier internet host. As a part-time internet company proprietor, he should be certain that all his shoppers’ websites can run easily with out his fixed supervision. Find out how shifting to Hostinger has solved all of his issues and extra.
Background
Chris W. Balmer is a senior IT supervisor in Suffolk, the UK. On the aspect, he runs CWB Consultancy, an internet company he took over from a buddy 15 years in the past. He now has over twenty shoppers, starting from vacation cottage leases and museums to logistics firms.
Challenges
Chris wears many hats in his enterprise, from taking good care of his shoppers’ web development to making sure their websites run easily in all areas. Because of this, having a dependable webhosting supplier is crucial to Chris’s enterprise success.
Nevertheless, he confronted a number of issues along with his earlier internet hosting supplier.
First was unreliability. Chris bought shared hosting for himself and his shoppers, which is often appropriate for a number of small to medium-sized web sites. Sadly, the one he used continuously skilled downtime.
“The shared server was continuously going offline as a result of one other web site on it was having an issue – nothing was compartmentalized. The downtime might happen as soon as and even twice a day,” Chris defined.
The second was the value. “After the downtime catastrophe, I used to be basically pressured to improve my webhosting package deal and transfer to a server with a bigger capability. We ended up paying round £800/yr, which was a good sum of money.”
Poor assist was additionally a serious drawback. A yr in the past, the corporate skilled an infrastructure drawback and needed to migrate some accounts to a unique server. Nevertheless, Chris was by no means contacted about this.
Throughout that point, a few of his shoppers’ web sites went offline, and a few have been even deleted fully.
When he lastly received in contact with a consultant by way of chat, they couldn’t help him. As a substitute, they moved the issue to their administrator workforce, who then contacted Chris through e mail. “In the event you received a response inside every week, you have been fortunate.”
These points occurred so continuously that they began interfering with Chris’s full-time job. Reasonably than specializing in tips on how to run his enterprise, he needed to handle his internet hosting supplier’s issues.
“I needed to take care of my shoppers and inform them why the system was offline, or they weren’t getting emails, which was horrendously embarrassing.”
Resolution
When Chris was searching for internet hosting firm options, the title Hostinger stored developing. After conducting some analysis and speaking to individuals who migrated to us, he determined to attempt our providers.
Chris bought a Business Shared Hosting plan for himself first. He contacted a Buyer Success agent to assist migrate his website and emails, who responded with step-by-step directions.
Due to this optimistic migration expertise, he determined to maneuver all his shoppers to Hostinger.
Throughout our chat with Chris, he raved about our Buyer Success brokers.
After the switch, an incident occurred to one among his web sites. He hesitated to succeed in out to our specialists, pondering they is perhaps unable to assist him. When he did, they returned with clear directions on tips on how to remedy the difficulty, which was mounted in lower than an hour.
“The sweetness is that regardless of whom I converse to on the stay chat assist – whether or not they’re from the US, Lithuania, or Asia – the extent of information is constantly excessive. They offered options that might give me precisely the end result I used to be searching for. To get that stage of element is simply superb.”
In addition to English, our Buyer Success workforce speaks nine other languages. We’ve got brokers dwelling throughout the globe, prepared to help you 24/7. You too can try our knowledge base for continuously requested questions and a library of website-building tutorials.
One other function Chris was impressed with was hPanel – our personal custom-built webhosting management panel.
“I like that I can simply entry all the things in hPanel – whether or not it’s emails, File Supervisor, or databases. It’s all right here logically grouped collectively, so that you don’t must dive everywhere. Further issues which are very nice are PageSpeed Insights integration, Malware Scanner, and Entry Logs to see how many individuals visited your web site.”
As a WordPress person, Chris appreciated how simple it’s to handle all of his web sites from the dashboard.
“With the outdated internet hosting supplier, if I had round 25 web sites, I would want to log in to every admin panel one after the other, run an replace, log off, and go to the following one – which takes a very long time. With hPanel, the replace button is true on the dashboard, and I can transfer throughout completely different web sites in a matter of minutes.”
Try our hPanel demo to see what Chris was speaking about.
Chris and his shoppers additionally observed an enormous safety and efficiency enchancment inside a month after the migration.
As an example, the Bentwaters Cold War Museum’s website noticed a serious enhance in its GTMetrix efficiency rating – going from 80% to 95%. Its Largest Contentful Paint considerably dropped from 3224 to 638 milliseconds.
Chris went from paying £800/yr to round £100/yr to host his web site – eight instances lower than what he used to spend. And with all the things operating easily, he can now spend much less time worrying about his shoppers’ web sites.
“Once I was with the earlier supplier, I felt their issues started affecting my day job. I used to be getting calls from livid shoppers in the course of the daytime, and I wanted to leap in and attempt to perceive what was occurring. Now, I don’t hear a factor.”
Conclusion
Chris summed up his determination emigrate to Hostinger as the very best factor for his enterprise he’s carried out in ten years.
“It’s simply so strong. I work in IT myself, coping with plenty of suppliers globally. Some are phenomenal, and a few of them are very unhealthy. I don’t use Hostinger for skilled use, however I want I might since you are so bloody good.”
We’re completely happy to have helped Chris lower your expenses and supply his shoppers the very best service whereas balancing his full-time job along with his aspect hustle. It doesn’t matter what Chris wants, our Buyer Success workforce will all the time be prepared to assist him.
